Welcome to our Flower Delivery Blackfriars service. We are pleased to offer high-quality, reliable flower delivery across Blackfriars and surrounding areas. These Terms & Conditions are designed to inform you of your rights and obligations when ordering flowers from us online. Please read them carefully before placing your order, as they set out the basis upon which we supply flowers and related goods through our website.
These Terms & Conditions apply to all customers purchasing flower delivery and related products via our online shop, specifically serving Blackfriars and its neighbouring locations. By submitting an order through our website, you confirm your acceptance of these terms. If you do not agree with any part of the Terms & Conditions, you should not place an order with us.
Our streamlined online ordering process for Flower Delivery Blackfriars aims to make your experience as easy and pleasant as possible. To place an order:
Please double-check all information before confirming your order. Amendments after submission may not be possible, especially for same-day or next-day deliveries. Orders are accepted subject to seasonal availability and the feasibility of your chosen delivery slot.
While we strive to keep our website inventory up-to-date, flowers are natural products and subject to seasonal fluctuations. Specific stems or arrangements may be substituted where necessary, ensuring equal or greater value and a comparable appearance and style. In the rare event we cannot fulfil your order as described and a satisfactory substitution cannot be made, we will contact you promptly to discuss alternatives or arrange a full refund.
All prices for our Flower Delivery Blackfriars service and related products are clearly displayed and inclusive of VAT where applicable. We accept major credit and debit cards, as well as trusted online payment gateways as specified at checkout. Your payment will be processed securely at the time your order is placed. We do not accept cash on delivery or cheque payments for online orders.
Payment authorisation and order acceptance complete the contract between us. If your payment is declined, or there is a problem with the authorisation, your order will not be processed. Our website uses industry-standard encryption to protect your financial details, and we do not store card information once your order is processed.
We deliver throughout Blackfriars and nearby areas within our stated service zones. Delivery slots are subject to availability, and while we endeavour to accommodate your preferred timing, we cannot guarantee exact delivery times due to factors such as traffic or weather conditions. Delivery fees, where charged, will be shown during the order process.
It is your responsibility to provide complete and accurate delivery address information. If you instruct us to leave flowers with a neighbour, at reception, or in a safe place, this is carried out at your risk. We regret that we cannot accept responsibility for loss or damage when instructions of this nature are followed. If we are unable to safely deliver due to incorrect information, or failure to access the property, we will attempt to contact you for further instructions, which may incur additional charges or result in non-delivery.
You may cancel or amend your order by contacting us as soon as possible after placing your order. Provided the flowers have not yet been prepared or dispatched, we will endeavour to accommodate your request and arrange a full refund where applicable.
Cancellations received after your flowers have been prepared or sent for delivery may not be possible. In such cases, your statutory rights are not affected for faulty or misdescribed goods. For perishable products, including fresh flowers, the right to cancel under the Consumer Contracts Regulations 2013 does not apply once preparation has commenced, as the goods are liable to deteriorate rapidly.
If you wish to amend delivery details for an existing order, please contact us as soon as possible. Amendments cannot be guaranteed for same-day or imminent deliveries.
We are committed to your satisfaction and aim to deliver flowers in pristine condition. If flowers are received damaged or not as described, please notify us within 24 hours of receipt with photographic evidence, so that we can resolve the matter swiftly. Remedies may include a full or partial refund, replacement, or credit note as appropriate. Due to the perishable nature of flowers, requests made outside this timeframe may not be eligible for compensation.
Except where goods are defective or not in accordance with your order, returns of perishable items such as fresh flowers are not accepted. Non-perishable items may be returned in unused, original condition within 14 days of receipt, as per your statutory rights.
By placing an order, you confirm that you are at least 18 years of age and authorised to use the chosen payment method. You are responsible for ensuring that the recipient is available to accept the delivery, unless prior arrangements have been made. For certain deliveries, such as at hospitals, hotels, or offices, please provide as much detail as possible to ensure safe handover. Once flowers have been delivered to the specified person or according to your other instructions, responsibility passes to the recipient.
We make every effort to ensure that flower delivery in Blackfriars is efficient, professional, and tailored to your order. However, our liability to you is limited as follows:
Nothing in these Terms & Conditions is intended to exclude or limit your statutory rights as a consumer under UK law.
All content on our website, including photographs, text, logos, and product designs, is protected by copyright and intellectual property laws. You may use our website for personal, non-commercial purposes only. Any reproduction or redistribution of content requires our prior written consent.
We will collect, process, and store personal information you provide in accordance with UK data protection legislation. Your details are used solely for order fulfilment, customer communication, and service improvement. We will never sell or share your personal information with third parties not involved in the delivery process. For full details, please refer to our separate Privacy Policy.
We reserve the right to update or amend these Terms & Conditions without prior notice. Any changes will become effective immediately upon publication on our website. We advise you to review the terms regularly to ensure you are aware of any updates. Your continued use of our service following any changes constitutes your acceptance of the revised terms.
These Terms & Conditions and any disputes arising from your use of our Flower Delivery Blackfriars service are governed exclusively by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms & Conditions is found to be invalid or unenforceable, it will be deemed severed from the remainder, which will remain in full force and effect. No waiver by us of any breach shall constitute a waiver of any subsequent breach.
These Terms & Conditions, together with other policies stated on our website, represent the entire agreement between you and us regarding Flower Delivery Blackfriars and supersede any previous agreements or understandings.
If you require further clarification on any aspect of these Terms & Conditions, or wish to discuss an order, please get in touch via our customer service web portal or contact form on our website.
Note: These Terms & Conditions apply to all online customers using our flower delivery service in Blackfriars and surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Blackfriars, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Blackfriars.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
