At Flower Delivery Blackfriars, we are dedicated to delighting every recipient with our hand-curated fresh flower arrangements. As a trusted local florist serving the Blackfriars area, including households and nearby businesses, our focus is always on quality, reliability, and excellent customer satisfaction. Every bouquet is hand-prepared daily to ensure maximum freshness upon delivery.
We stand by our Fresh Flowers Guarantee. All flowers delivered by our team in Blackfriars are promised to be fresh and vibrant at the time you receive them. Our specialist florists use their expertise to select and arrange flowers that should remain beautiful for a minimum of 5 days from the date of delivery, provided they are cared for according to our recommendations.
If, for any reason, your flowers do not meet this freshness standard or do not last within this window, please let us know promptly to allow us the chance to set things right.
Despite our utmost care in packaging and delivering your order, damage during transit can occasionally occur. If your flowers, plants, or accompanying products arrive in a damaged or unsatisfactory condition, please contact us as soon as possible – ideally within 24 hours of delivery. To help us assess the issue, customers are encouraged to provide a clear photo of the product and the packaging upon arrival. This enables us to offer a swift resolution and maintain the high standards we promise for every Blackfriars delivery.
As fresh flowers are perishable items, in most cases it is not possible or required to return them. Instead, upon verification of any concerns regarding freshness, damage, or errors with your order, we will offer one of the following options:
We handle each case individually as part of our commitment to customer care, aiming to resolve any situation quickly, fairly, and with as little inconvenience to you as possible.
If you have any concerns, feedback, or complaints about your order or experience with Flower Delivery Blackfriars, please contact us directly. Your satisfaction is important to our local business, and we encourage you to let us know how we can assist. When possible, please provide your order reference and details regarding your complaint or feedback. Our team will review your message and respond promptly—always within 2 working days—with a solution or update.
Most complaints are resolved in the first instance, but if you feel your issue has not been addressed satisfactorily, you may request for your case to be escalated for further review by our management team.
We know every flower delivery is a personal gesture—whether it’s for a home, business, celebration, or heartfelt occasion. That’s why so many Blackfriars households and companies continue to trust our team for their floral gifts. Thank you for choosing Flower Delivery Blackfriars. We’re here to make sure your flower buying experience is always a happy one.
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